01
Check availability through Booking.com
Choose your dates and guest/room counts in the stay planner to open Booking.com. The final room, availability, price, taxes, inclusions and cancellation or payment conditions are those displayed for your selected booking there. Check children’s ages and occupancy on Booking.com before confirming. This website does not display a live inventory feed or collect payment.
02
Ask the resort directly
Use LINE or call +66 93 275 3888 to discuss a stay. The LINE button copies your enquiry for you to paste and send; it does not send a message or reserve a room automatically. Wait for the resort to confirm availability, room allocation, total price, inclusions, payment method and cancellation terms in writing.
03
Changes, cancellations and refunds
For a Booking.com reservation, use the booking confirmation and the platform’s support options. For a direct reservation, contact the resort using the details on your confirmation. Conditions depend on the accepted offer; this website does not promise a universal free-cancellation or refund policy.
04
Choosing a room
Room names can differ between this website and booking platforms. Confirm the exact room, bed arrangement, adult/child occupancy, access requirements and included meals before booking. Photos show particular spaces and are not a guarantee of a specific room allocation.
05
Arrival, dining and local activities
Confirm check-in arrangements, restaurant opening times and any transport, activity or dietary requests with the resort in advance. Ask about availability, charges and the provider responsible. A mention of an attraction or activity on this website is not a confirmed reservation or an included service.
06
Before paying
Check the recipient and payment instructions against your reservation confirmation. Do not send card details or passport copies through the stay-planner notes. If instructions look unexpected, contact the resort through the phone number on this website before paying.
07
LINE and WhatsApp enquiries
The stay planner’s LINE button copies your enquiry, including optional notes, for you to paste and send. Its WhatsApp enquiry link includes those details in the URL passed to WhatsApp when opened. Review the message before sending it to Doona. Other contact buttons may open a chat without stay details. Opening a link or copying a message does not confirm a reservation or payment. Website analytics records contact intent, not received messages, confirmed bookings or revenue.